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Refund and Cancellation Policy
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Effective Date: 1.4.2024
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Welcome to Paradiseaudiophile! This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are accepted for purchases of preowned audio CDs and vinyl records.
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1. Refunds
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Eligibility for Refunds
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Due to the nature of preowned items, all sales are final unless the item received is significantly not as described.
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To be eligible for a refund, you must contact us within 2 days of receiving your order.
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Requesting a Refund
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To request a refund, please email us at paradiseaudiophile@gmail.com with your order number and a description of the issue.
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We may request photos or other evidence of the issue to process your refund request.
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Refund Process
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Once your refund request is approved, you will receive instructions on how to return the item.
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The item must be returned in the same condition as received, including any packaging.
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Upon receiving and inspecting the returned item, we will process your refund within 7 days.
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Refunds will be issued to the original payment method used for the purchase.
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Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item received was significantly not as described.
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2. Cancellations
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Order Cancellations
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You may cancel your order within 24 hours of placing it for a full refund.
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To cancel an order, please contact us immediately at paradiseaudiophile@gmail.com with your order number.
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Post-Processing Cancellations
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Once your order has been processed and shipped, it cannot be canceled.
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If you still wish to cancel the order after it has been shipped, please refer to our refund policy.
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3. Non-Refundable Items
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The following items are not eligible for refunds:
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Items that have been opened, used, or damaged by the customer.
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Items purchased as part of a sale or promotion.
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4. Defective or Damaged Items
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If you receive a defective or damaged item, please contact us within 2 days of receiving your order.
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We will provide instructions on how to return the defective or damaged item and process a refund or replacement as per your preference.
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5. Exchanges
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We do not offer exchanges due to the unique nature of our inventory. If you are unhappy with an item, please follow the refund process outlined above.
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6. Contact Us
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If you have any questions or concerns about our refund and cancellation policy, please contact us at:
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Paradiseaudiophile
28 Cross Road, Chennai 600 081
Cell: 9962144496